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FAQ’s

1. What services do you offer?

We offer you the possibility to create a very special journey that would be extremely difficult for you to assemble. We carried out very extensive research to select food and adventure experiences that are way above average. By listening to your needs and desires, we can understand what’s best for you. We offer you assistance during the durance of your trip, for everything you might need. In sum, we are your travel buddy, your concierge, your guide. Most of all, we offer you a collection of feelings and memories for the rest of your life.

2. Do you provide self-drive trips?

Yes, absolutely. We understand that there are many people who don’t feel comfortable with a guide accompanying them during the whole journey, that they prefer some privacy. We will design and book the whole itinerary for you and provide the type of transport you prefer: rental car, train, plane, etc. You’ll have a detailed plan of your trip, with all your bookings, helpful tips and our private recommendations on what to do with your spare time. Plus, we will be available 24h to help with requests, doubts or problems that may arise during the trip.

3. Why should I book the accommodation through Galangal instead of doing it by myself?

When you book through a booking engine, you’ll never get the best room. You’ll get an available room and nothing else. By booking through Galangal, you’ll get the same or even better rates plus some extra perks like late checkouts or upgrades. But what’s more important is that we’ve done the work for you, we’ve carefully selected the hotels we offer, keeping in mind beauty, design, history, comfort, service and food. You can rest assured there is no better option than the one we offer, so, why spending hours reading tons of reviews?

4. Do you arrange travel insurance?

No, we don’t. But we strongly recommend that you travel with an adequate form of insurance, covering everything. You might be participating in adventure activities, where there is a risk of injury, so we advise you to check that your policy covers you.

5. Can I book my trip online through your website or do I need to contact you?

We don’t do online bookings. Galangal is not a booking engine and we don’t believe in packages, with fixed dates and prices, the exact same thing for everyone, as if we should all be drinking the same wine. People have different tastes! We like offering you the best trip for you and, for that, we need to talk to you.

6. Why are there no prices on your website?

We don’t do online bookings. Galangal is not a booking engine and we don’t believe in packages, with fixed dates and prices, the exact same thing for everyone, as if we should all be drinking the same wine. People have different tastes! We like offering you the best trip for you and, for that, we need to talk to you.

7. Do you book airline tickets? What kind of transport can you arrange?

No, we don’t book international flights. We might book domestic flights if necessary. What we do arrange for you are train tickets, private minivans with a personal driver and, for self-drive trips, car rentals.

8. What food can I expect?

Expect local, honest, top quality food. You’ll be sampling the best product each region has to offer, eating at our selected local, traditional and modern restaurants; all of them with one thing in common, their respect for the product and culture. You’ll indulge in delicacies you can’t get at your market. To taste the world’s best food, you have to travel.

9. I’m a vegetarian, can you provide vegetarian meals?

We might in some cases but it will be difficult to offer vegetarian options everywhere we go. That doesn’t mean you shouldn’t travel with us! Just let us know you’re vegetarian and we’ll try to plan and arrange everything for you.

10. I have food allergies, can I travel with you?

Absolutely. Just let us know what can’t you eat when you book your trip and we will arrange everything.

11. Do I need to be experienced or fit enough to join a trip?

Not necessarily, it depends on the kind of journey you have in mind and we will design your trip according to your fitness level, so don’t worry.